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SUNDAY, April 28, 2024

5:30 – 6:30 p.m.

New Members’ Reception
Topgolf Lounge

6:30 – 9:00 p.m.

NCA Chair’s Reception and Dinner
Dance Floor, Event Lawn

8:00 p.m.

Night Golf Outing
The Swing


MONDAY, April 29, 2024

7:00 a.m.

Breakfast and Exhibitor Showcase

8:00 a.m.

Conference Welcome and Opening Remarks
Jeff Cheney, Mayor, Frisco, Texas

8:15 – 9:00 a.m.

Education Session: Fireside Chat with The Professional Golfers’ Association of America
Seth Waugh, CEO, PGA of America

9 – 9:30 a.m.

Education Session: National Club Association Annual Meeting of the Membership

9:30 – 10:15 a.m.

Exhibitor Showcase

10:00 – 12:15 p.m.

Club Governance Symposium (Concurrent Breakout)
Moderated by: Henry DeLozier, Partner, GGA Partners

10:15 – 11 a.m.

Education Session: NCA Government Relations Update
Moderated by: Christopher Wyles, CCE, CCM, ECM, General Manager/COO, Bald Peak Colony Club
Rob Smith II, Senior Vice President, Platinum Advisors
Joe Trauger, President & CEO, National Club Association

11 – 12:30 a.m.

Education Session: Employee Retention and Cultivation
Kelly Merbler, Principle, The Kelly Merbler Company

1:00 – 5:00 p.m.

Golf Tournament
Gleneagles Country Club, Queen’s Course | Plano, Texas

12:30– 1:30 p.m.

Networking Roundtable Lunch
Sponsored by PGA ExecuSearch

1:30 – 2:30 p.m.

Education Session: Building a Culture of Belonging: The Welcoming Club Experience
Jin-Ya Huang, Founder, Break Bread, Break Borders

6:30 – 10:00 p.m.

Excellence in Club Management Awards Dinner & Gala
Panther Creek Pavilion

TUESDAY, April 30, 2024

8:00 a.m.

Breakfast and Exhibitor Showcase

9:00 – 9:45 a.m.

Education Session: Health Care Costs: Why Are They Going Up & What Can Be Done?
Joel C. White, President, Council for Affordable Health Coverage

9:45 – 10:15 a.m.

Exhibitor Showcase

10:15 – 11 a.m.

Education Session: Economic Factors Affecting Clubs and Members
Cameron Dawson, CIO, NewEdge Wealth

11 – 11:45 a.m.

Education Session: The Economics of Private Clubs in the US
Dr. James Butler, Chief Executive Officer, Club Benchmarking

11:45 – 12:00 p.m.

Refreshment Break

12:00 – 1 p.m.

Education Session: Protection Technologies: Securing Clubs with Minimal Disruption
Scott Dunn, Senior Director for Strategic Initiatives/Business Development, Axis Communications, Inc.

1 – 2:30 p.m.

Education Session: Winners of the 2024 ECM Awards
Moderated by: Frank Vain, Chairman, McMahon Group

3:30 p.m.

Middleby Innovation Kitchens Tour
Sponsored by Middleby Innovation Kitchens
Transportation sponsored by Boelter

7:00– 10:00 p.m.

Final Night BBQ and Putting Tournament
Dance Floor, Event Lawn


Ready to experience it?


Monday, April 29 – 1 pm
National Club Conference attendees look forward to the annual Golf Tournament, and this year’s will be like none other. This year’s event will be at: Gleneagles Country Club in Plano, Texas. Golfers will enjoy the Queen’s Course. This recently renovated hole 18, par 71, rating: 74.6, slope 141, yardage: 6892 course was designed by Bruce Devlin, Rick Robbins, and Robert von Hagge and has welcomed golfers since 1985. See more course information here.

NCA provides transportation to and from the course to all golfers. Space is limited, register early here.


Monday, April 29 – 10 am

Designed and hosted just for private club presidents and board members, The Club Governance Symposium will cover a broad range of topics, including general manager engagement, retention and compensation, empowering operational management, best practices to achieve organizational goals, involving members in strategic planning, developing future board members and practical application of committees in defining club programs and policies. This half-day symposium offers plenty of opportunity for conversation, idea and solution exchange, and networking with leaders of clubs around the U.S. The panel will include experts in club governance featuring Moderator Henry DeLozier, Principal, GGA Partners. Dress: Business casual.

NCA Chair’s Reception and Dinner

Sunday, April 28 – 6 pm
This Conference kick-off event brings all Conference attendees together for a night of fun, and camaraderie, as well as a tribute to the National Club Association’s history, honoring past NCA Chairs. Guests come together Sunday evening at this signature kick-off event. All Conference attendees are invited to join; your ticket (includes dinner and drinks) is included in your Conference registration.


Private tour of this 40,000-square-foot facility with live demonstration and education from on-site chefs. Both educational and fun, attendees will enjoy fine food and drinks as they experience one of the most unique kitchen demos in the United States—what fantastic new ideas will you take back to your club?

This tour will be on Tues., April 30. Transportation will be provided to attendees from the Omni. Pre-registration is required and this event is free to all Conference registrants.


The National Club Association (NCA) is honored to again host the Excellence in Club Management® Awards as part of the National Club Conference. What’s sure to be an evening of elegance, celebration and community among the best of the best in the industry, in partnership with the McMahon Group, NCA is proud to honor guests in this showcase event, included with your Conference registration.

Nomination window is now open—click here to nominate a club professional. Winners announced in spring 2024.